Nick Lamer
Customer Experience ✦ Patient Experience ✦ Account Management ✦ Strategic Marketing ✦ Revenue Generation ✦ Vendor Relations
- Role
- Account Executive at Reviewinc
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Nick Lamer
Accomplished Sales & Marketing Professional with a 20-plus-year portfolio of success…
Experience
Account Executive
Mar 2013 — Present · Los Angeles, CA, US
In my current role, I manage accounts for this SaaS company that provides Customer and Patient Experience, Online Reputation Management, Local SEO, and Communication software services for Healthcare, Retail, and Automotive industries.Select Contributions- Developed strategies to leverage automated software solutions to gather patient feedback via Net Promoter Scores (NPS), enhance customer and patient engagement, and delivered average 82% increase in client company online ratings and reviews- Analyzed patient data and metrics including customer survey ratings and feedback, and online ratings and reviews to identify areas for improvement, and generated custom reports for corporate stakeholders, managers, and providers- Provided training and support to practice managers on HIPAA-compliant patient interactions, including survey and online review responses- Recommended digital marketing including social media posting, patient testimonials, local search engine optimization, and directory listings on Google Business Profiles, Apple Maps, Healthgrades, Vitals, and Bing- Leveraged expertise in automating software services, including Reputation Management, Directory Listings, EMR platforms (eClinicalWorks, ModMed, Allscripts), and CRM platforms (Zoho, HubSpot).
Education
California State University-Northridge
Bachelor of Science (BS)
Skills
- Digital Marketing
- Digital Media
- Online Advertising
- Social Media Marketing
- Advertising
- Entertainment
- Strategic Partnerships
- Marketing
- Brand Management
- Public Relations
- Creative Direction
- Media Planning
- Social Media
- Brand Development
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