Nick Kuhl
Senior Vice President, Global Contact Center Operations @arrivia
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WORK HISTORY
Senior Vice President, Global Contact Center Operations @arrivia
Directs Inbound and Outbound Sales & Operations for one of the largest cruise and travel agencies in the United States, booking over $700MM in cruise and travel sales annually. Responsible for selection, training, development and management of sales, operations and customer service representatives across 6 international call centers in the U.S, Europe and Mexico. Develops sales and operational strategies for multiple brands to maximize conversion and yield through a professional, consultative sales process. Manages customer service and operational processes to ensure exceptional levels of customer satisfaction and maximize repeat business.
EDUCATION
Ball State University - Miller College of Business
Bachelor of Science, Entreprenuership, Business Administration
ABOUT NICK KUHL
Highly effective sales, marketing and operations executive with extensive domestic and…
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