Nicki Waterman
Service Delivery Manager, Bell Techlogix
- Role
- Service Delivery Operations Manager at Bell Techlogix, Inc.
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Nicki Waterman
I am an Operations & Client Delivery Leader with experience leading teams and…
Experience
Service Delivery Operations Manager
Oct 2014 — Present
Manage our clients’ experience across multiple service lines• Lead resource for overall program management• Lead weekly operational calls with external clients and internal operations team• Identify Customer Service Improvement areas• Conduct Quarterly Business reviews per customer• Manage and monitor client Statement of Work.• Manage multiple complex client issues at one time
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