Nicki Rakestraw

About Nicki Rakestraw

I spent three years in healthcare as an Occupational Therapy Assistant where I gained valuable skills such as time management, working with teams, organization, and communication. Following this role, I decided to step into the software industry where I have obtained both the Product Owner and Scrum Master certifications that allow me to understand all aspects of agile methodology and perform my job well. My current position includes building client relations, having a deep understanding of the client\'s product, time management, and some aspects of the traditional Product Owner role.

Experience

1. Client Product Manager

   Concertidc

   Mar 2022 — Present · Birmingham, AL, US

   Client Product Managers at ConcertIDC are the first point of contact for the company’s business customers. This position is heavily reliant upon communication and relationship management skills. Client Product Managers also assume many responsibilities belonging to a traditional Scrum Product Owner. These responsibilities include creating and refining product backlogs, engaging in sprint planning meetings, and managing stakeholder expectations while working with a development team. A successful Client Product Manager will exceed customer expectations in a portfolio of accounts by providing valuable business insight, maintaining and growing billable team size for assigned projects as per the business requirement, and handling all client communication with exceptional clarity and care.

Education

• Wallace State Community College - Hanceville

  Associate's degree