Nick Good
Head of Service Governance & Performance @Virgin Media O2
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WORK HISTORY
Head of Service Governance & Performance @Virgin Media O2
Reading, GB
Responsible for Finance, People, Strategy and Planning, Performance, Security, Risk and Compliance, and Partners. Specific accountabilities include:∙ Financial control, governance, forecasting and reporting for Technology Service and Operations∙ Defining and delivering the strategy, annual operating plan, three-year plan andannual objectives across Technology Service and Operations. Ensuring strategic integrationbetween performance and planning,∙ Overseeing the Technology Service and Operations delivery program supporting a portfolio ofprojects for network growth, compliance, automation and network evolution,∙ People engagement and planning for all Technology Service and Operations permanent andmanaged service staff including communications strategies and performance, ∙ People capability modelling and three-year capability planning to supportTechnology Service and Operations organisational development plans,∙ Risk management across the wider CTO organisation including all risk management, mitigation planning and reviews∙ Compliance management across the wider CTO organisation managing the audit and compliance obligations including the implications of the new Telecoms Security Act,∙ Security and vulnerability management across the CTO organisation ensuring all vulnerabilities are identified and remediated to protect the systems and networks,∙ Partners - all accountabilities retained - see Partner Operations role below.
EDUCATION
Heriot-Watt University
BSC, Computer Science
SKILLS
ABOUT NICK GOOD
At the helm of Virgin Media O2\'s Service Governance and Performance, my leadership fuses strategic vision with operational excellence. Tasked with financial governance and people engagement, I spearhead initiatives that transform technology services and operations, driving growth and compliance through effective strategy and planning. My tenure is marked by a commitment to nurturing partnerships and optimizing performance, leveraging my skills in business case design and customer relationship management. Collaborating across functions, our team ensures seamless integration of performance metrics and strategic objectives, fostering an environment where innovation thrives.
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