Nick Gonda
Technical Product Support Lead @LeetCode
Signup · Get unlimited contacts
WORK HISTORY
Technical Product Support Lead @LeetCode
o Work with engineers to resolve bugs and help with deployments.\\\\no Respond to tickets in Zendesk within SLA requirements, and maintained a 60 day CSAT average of\\\\n96%.\\\\no Identify product defects and file Jira tickets\\\\no Used ChatGPT to assist with technical tickets.\\\\no Work with the product team to identify needed feature updates.\\\\no Monitor community pages to help resolve users’ posts.\\\\no Admin for a Discord group of 300 users, ensured user participation, and refreshed the Discord room\\\\non a monthly basis to allow more users to participate.\\\\no Used HTML to send the weekly Digest email.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Washington State University
Bachelor of Arts - BA, Integrated Strategic Communication
Seattle Central College
Associate of Arts - AA
ABOUT NICK GONDA
For the past two years I\'ve been working in small start-ups, which has allowed me to…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.