Nick Glimsdahl

About Nick Glimsdahl

Your Contact Center Is Failing. Here’s Why.Technology alone doesn’t transform businesses—strategy does. At VDS, we go beyond implementation to ensure your contact center delivers real results.Most companies struggle with Contact Center as a Service (CCaaS). They fall into one of two groups:Group 1: Stuck in the “Go-Live Gap”You moved to the cloud. The system works. But your business outcomes? Still missing.Why? Because vendors walk away after implementation. You’re left with a system that’s functional—but not transformational.That’s where VDS comes in. We don’t stop at go-live. We optimize, refine, and evolve your CCaaS solution every single day. 24/7/365 managed services Quarterly business reviews Continuous improvementWe don’t just keep the lights on. We make sure your contact center drives real business impact.Group 2: Searching for a Better SolutionIf you’re transitioning from on-premise or stuck with a cloud platform that’s fallen short, we design a solution that actually works—and keep it working. We listen— Understanding your business inside and out We strategize— designing a CCaaS solution that actually works We stay—providing continuous, proactive supportWe measure success by more than just uptime. Our focus? Delivering: Exceptional customer experiences Empowered, efficient employees Measurable business impactLet’s turn your contact center into a competitive advantage. Let’s talk.

Experience

1. Featured Contributor

   Icmi

   Jan 2020 — Present

   Every year ICMI a new roster of featured contributors, from a variety of backgrounds, sharing their knowledge to help ICMI educate, inspire, and shape the contact center industry.I am honored to join the ICMI Featured Contributor 2020 lineup!

Education

• Lindenwood University

  Master of Business Administration (M.B.A.), Business- MBA

  2008 — 2009

• Virginia Intermont College

  BS, Business Administration

  2004 — 2007