Nick Foad
Architect - Enterprise Digital Transformation Solutions
- Role
- Digital Transformation Architect at Avaya
- Location
- Woodstock, NY, US
- LinkedIn followers
- 500 followers
About Nick Foad
IT professional with Management and Technical experience, primarily in Communications…
Experience
Digital Transformation Architect
Apr 2012 — Present · New York, NY, US
Driving thought and innovation around the digital transformation within Avaya’s largest global Financial Services accounts. As a Solutions Architect, spent the last 18 months specializing in Avaya AXP Public CCaaS, leading to successful sales in Global Fortune 500 organizations. In this role I was responsible for:* Technical presentations on AXP Public and its developer environment* Created and presented bespoke demonstrations based directly on customer requirements, including- integration of 3rd-party self service applications into AXP Customer Journey - integration of Chat and EMail services into websites, as well as Voice - development of complex Orchestration flows to support integration of customer business processes - development of custom widgets extending the capabilities of the Agent Desktop - integration of AI services (including DIalogflow and chatGPT) into orchestration flows* provided developer support for customers including orchestration and custom widget design* developed training materials and conducted many training sessions for colleagues and other staff
Education
University of Exeter
BSc, Chemistry
1979 — 1982
Skills
- Webinars
- Unified Communications
- Messaging
- Sip
- Distributed Systems
- Video Conferencing
- Integration
- Product Management
- Telecommunications
- Leadership
- Mobile Devices
- Unix
- Disaster Recovery
- Security
- IT Strategy
- Outsourcing
- Crm
- IT Management
- Strategy
- System Deployment
- Vendor Management
- Enterprise Software
- Enterprise Architecture
- Infrastructure
- Session Initiation Protocol (Sip)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.