Nick Fleetwood
Global Commercial Strategy @IFS
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WORK HISTORY
Global Commercial Strategy @IFS
Driving commercial strategy globally for IFS in regards to Customer Success. This includes supporting our regional sales teams with execution across our growing customer base and target industries and building and executing global strategic initiatives that drive enablement, collateral, analysis and governance.
EDUCATION
University of Lincoln
BA Communications
Saïd Business School, University of Oxford
Artificial Intelligence Program
SKILLS
ABOUT NICK FLEETWOOD
My career has been built on driving commercial strategy using meaningful data. At IFS this is being applied to driving their Customer Success global commercial performance, ensuring our customers moment of service is fully supported through Success. At Form3 the commercial strategy was combined with building product using payment data to drive outcomes for financial institutions that manage risk and drive commercial performance. I\'ve built award winning new products and driven adoption in the UK. In my previous role with Oracle Customer Experience, I ran a Strategic consulting team supporting clients across all sectors in achieving excellence using the Oracle CX suite including across marketing, sales and service. Throughout my career I\'ve focused on thought-leadership and speaking at events to connect to the wider industry and shaping how data and technology can be used to drive better outcomes for a wide range of businesses to achieve a wide range of outcomes - from minimising fraud in UK payments to driving commercial performance for global technology.
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