Nickel Havelaar
HSBC
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WORK HISTORY
@HSBC
EDUCATION
Hogeschool Leiden
Bachelor's degree, Law
SKILLS
ABOUT NICKEL HAVELAAR
With over five years of experience in product development and innovation, I am a seasoned Senior Product Manager who excels at delivering cutting-edge digital products and AI technologies that enhance customer experiences and drive business outcomes. I have a proven track record of leading cross-functional and global teams, managing complex stakeholder requirements, and creating risk management solutions in the highly regulated financial services industry.At AMEX Digital Labs, I spearheaded the end-to-end development process of the company\'s inaugural generative AI product, which boosted customer retention by 293 basis points and achieved a 266% annualized ROI. I worked with engineers and product managers to develop and launch experimental products using natural language processing, sentiment analysis, and machine learning, as well as launching a customer-facing innovative offerings section in the AMEX app. My mission is to leverage my skills in problem solving, analytics, and product strategy to create innovative solutions that delight customers and deliver value.
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