Nick Edwards
Helping bring conversational intelligence to Healthcare
- Role
- Strategic Relationship Executive - Team Lead at Authenticx
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Nick Edwards
It is literally true that you can succeed best and quickest by helping others to succeed.\"- Napoleon HillAccomplished healthcare IT sales professional experienced in business development, and proven success in net-new sales and expanding customer relationships while increasing revenue. I genuinely care about the “Customer Experience” & “Customer Success”, and bring my high-standards for both to my job, every day. Obsessively learning about bitcoin, cryptocurrency, blockchain technologies, and the exciting opportunities they will unlock for society!
Experience
Strategic Relationship Executive - Team Lead
Oct 2024 — Present · Indianapolis, IN, US
The focus is on building strong, long-lasting client partnerships that drive business success. Serving as a trusted advisor, clients are guided from onboarding through to long-term strategic engagement, ensuring that their goals are achieved with Authenticx’s solutions.• Led the customer sales and account management efforts for AI-driven solutions, achieving $2.77M in contract renewals and $677K in upsell revenue in 2024• Achieved Net Retention Revenue (NRR) of reflecting strong customer loyalty and success in expanding relationships• Built strong customer relationships by aligning AI solutions with business objectives, driving customer satisfaction, and fostering advocacy through the Customer Advisory Board• Collaborated cross-functionally with internal teams to ensure seamless execution and implementation of solutions, improving overall customer experience
Education
Pomp's Crypto Academy - Cohort 8
Cryptocurrency
Indiana University-Purdue University at Fort Wayne
Bachelor of Arts (B.A.), Economics
2010 — 2014
Skills
- Data Analysis
- Powerpoint
- Teamwork
- Microsoft Word
- Leadership
- Microsoft Office
- Salesforce.com
- Microsoft Excel
- Research
- Critical Thinking
- Inventory Management
- Sales
- Economics
- Macroeconomics
- Microeconomics
- Team Leadership
- Market Research
- Spanish
- Time Management
- Public Speaking
- Access
- Customer Service
- New Business Development
- Healthcare
- Healthcare Information Technology
- Account Management
- Middleware
- Management
- Social Media
- Healthcare Information Technology (Hit)
- Business Development
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