Nicholas Downey
Client Implementation Manager III at Blue Cross Blue Shield of Arizona
- Role
- Client Implementation Manager Iii at Blue Cross Blue Shield of Arizona
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Nicholas Downey
Focused Project Manager adept at planning, directing and maintainingcontinuous operations in various departments. Experienced in directingemployees and ensuring efficient production in accordance with qualitystandards. Applying creative and analytical approach to operations forcontinuous process improvement. Skilled at identifying or anticipating problemsand providing solutions. Ability to predict project duration, meeting productivityand schedule milestones. Mentoring, training and empowering the team to excelin its performance.
Experience
Client Implementation Manager Iii
Blue Cross Blue Shield of Arizona
Mar 2024 — Present · Phoenix, AZ, US
Manage the onboarding and implementation of new large group clients, including the largest member populations each of the last 3 years.•Manage the annual renewal of approximately 30 large group clients, including the company’s two largest accounts.• Facilitate weekly meetings with leadership from various clients to ensure successful implementations and renewals. Discussing a large range of topics such as timelines, file exchanges, financials, and member experience.• Build and manage vendor relationships with our client brokers, fulfillment partners, pharmacy providers, etc.• Lead collaborative working sessions with multiple teams across the organization to address implementation processes, and also successfully resolve emergency situations that affect the company’s high priority clients.• Became a subject matter expert of our new sales and client management systems, and led teamwide training sessions on various new processes.• Collaborate with our sales and customer support teams daily to ensure our clients receive the best possible experience. Not only at implementation, but throughout the year.
Education
Utah Valley University
Bachelor's degree, Business Administration and Management, General
Grand Canyon University
Master of Business Administration with an emphasis in Project Management
2015
Utah Valley University
BS, Business Management
2012 — 2014
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