Nick Hill
IT Business Analyst at JM Family Enterprises, Inc.
- Role
- Sr Business Analyst at JM Family Enterprises, Inc.
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Nick Hill
My Mission Is to do the work that I love: helping high performing organizations develop their people by applying my skills in change management and training development coupled with my passions for coaching and problem solving. My Brand and Style Conscientious. Creative. Reliable. I take pride in rolling up my sleeves, tackling new challenges, and exceeding expectations even if it means learning as I go with little to no guidance. My work style has been described as analytical and entrepreneur-like. Though I tend toward my analytical side, I love to inject creativity, levity, and bed-side manner into my work and customer interactions. What I’m Most Proud Of - Led a team to produce and execute two comprehensive change management strategies that helped over associates migrate to and adopt Microsoft O365- Sourced, built, implemented, and mainted a digital adoption platform that created a new organizational capability and addressed over 80% of client how-to inquiries- Coordinated and facilitated a 3-day training seminar on short noticed that improved power user proficiency in a Microsoft Dynamics client relationship management (CRM) system. Expertise animations, application sourcing and implementation, coaching, change management, continuous improvement, consulting, digital adoption platforms (WalkMe, Whatfix), digital transformations, hiring, instructional design, interviewing, sourcing, storytelling, supervising, talent development, talent management, team leadership, training facilitation, vendor management, video production
Experience
Sr Business Analyst
Aug 2023 — Present · Deerfield Beach, FL, US
I started this role fully remote as a Business Analyst (Level II) supporting our IT Finance value stream. I was then recognized as a Sr. Business Analyst (Level in April of 2024.**Designed** a team backlog structure in Azure DevOps that was labeled the gold standard for organizing work items across my department’s 4 value streams improving workload visibility.**Reduced** IT costs by coordinating a team of business analysts to communicate and help transition 100’s of associates from Amazon Web Services VDI’s to Azure Cloud PC’s.**Supported** several complex network drive to Azure cloud migrations by capturing and tracing business requirements of solutions resulting in smooth business transitions.**Maintained** regular on-call support schedules to analyze, triage and resolve business incident tickets that exceeded organizational reliability scorecard objectives.**Coached and championed** Agile ways of working and practices for new Product Owner and Scrum Master roles enhancing team competency and collaboration.
Education
North Carolina State University
Bachelor of Science - BS, Business Administration with a Concentration in Human Resources
2015 — 2018
Dental Assistant Training Centers
DA I, Dental Assisting/Assistant
2015 — 2015
Florida Atlantic University
Master of Business Administration - MBA, Operations Management
Skills
- Spanish
- Employee Training
- Change Management
- Interpersonal Skills
- Customer Service
- Microsoft Word
- Team Leadership
- Microsoft Excel
- Conflict Resolution
- Advising People
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