Nick D.
Salesforce Operations | CRM Strategy & Leadership | Go-To-Market Operations
- Role
- Customer Relationship Management Administrator at American Ballet Theatre
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Nick D.
Strategic and results-driven leader with experience bridging technical architecture with business strategy. Collaborated with all levels of key stakeholders, and led cross-functional teams (technology, sales, customer success), constructing sustainable solutions, and executing complex product delivery in matrixed environments. A track record of maximizing business value, aligning people, processes, and technology, delivering data-driven insights that amplify impact.Core Competencies:Salesforce strategy | Internal product ownership | Change management | Stakeholder management | Business application architecture | Revenue operations | Agile delivery | Business process design | Data governance | Go-To-Market strategy | Configure, Price, Quote (CPQ) CRM operations and strategy | Salesforce solutions architecture | business applications management with a unique and powerful combination of operations, technical expertise, and management experience to drive digital transformation Build and lead effective teams between 2 and 20 members through enabling cross-organization connections and mentorship to empower independence and drive productivity A player/coach with 12+ years of architecting, developing, and deploying solutions on the Salesforce platform, including: Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ, Marketing CloudAvailable for full time roles and select consulting engagements. For more details, contact me directly at n••••••••@gmail.com
Experience
Customer Relationship Management Administrator
Feb 2026 — Present · New York, NY, US
Leading ABT’s CRM ecosystem, including day-to-day support, platform governance, and strategic roadmap.
Education
Syracuse University - Maxwell School
Bachelor of Arts, Policy Studies
Syracuse University
Bachelor of Arts (B.A.), Public Policy Analysis
Skills
- Market Research
- Microsoft Word
- Brand Development
- Entrepreneurship
- Strategic Communications
- Program Management
- Public Policy
- Public Speaking
- Microsoft Excel
- Powerpoint
- Strategic Planning
- Business Strategy
- Social Media
- Salesforce.com Certified Administrator
- Marketing
- Salesforce.com
- Nonprofits
- Strategy
- Event Planning
- Teamwork
- Leadership
- Spss
- Training
- Press Releases
- Policy
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