Nicholas Dempsey

About Nicholas Dempsey

Accomplished Digital Strategist focused upon the development and execution of successful…

Experience

1. Desktop Support Analyst

   Kroger Technology & Digital

   Sep 2018 — Present

   Provided level one support and troubleshooting for a variety of software and hardware including: Microsoft software including Windows 7, Windows 10, Office, Office 365, Active Directory excel, Outlook 2010, 2016, Outlook Web Access, Internet Explorer, skype for business, and word Citrix, storefront and desktop Mobile email support and configuration for Android, and IOS utilizing Associate Mobile Choice, AirWatch Agent, Workspace One Intelligent Hub and more VPN, Pulse Secure, Defender Token, Symantec EndPoint Protection and Management Agent and other remote access support Hardware support for IBM and Dell Laptops, Lenovo, HP Thin Client, and other desktop PC including monitor, Mouse, keyboard, and other peripherals Utilized troubleshooting tools and resources such as Citrix Support Utility, Sage, IBM BigFix, HPDM (HP Device Manager), VNC Viewer, VMWare Service Manager and more Customer Service Platform, CheckFree Bill Pay, Western Union PC support

Skills

• Marketing Communications
• Writing
• Strategic Communications
• Volunteer Management
• Government Relations
• Word
• Facebook Insights
• Social Media
• Public Speaking
• Politics
• Content Strategy
• Community Outreach
• Twitter Counter
• Fundraising
• Client Development
• Social Networking
• Political Consulting
• Digital Media
• Research
• Event Planning
• Editing
• Media Relations
• Strategy
• Twitter Analytics
• Nonprofits
• Political Campaigns
• Press Releases
• Policy Analysis
• Blogging
• Wordpress
• Google+
• Digital Strategy
• Email Marketing
• Leadership
• Public Relations
• Powerpoint
• Public Affairs
• Marketing
• Client Relations
• Twitter Marketing