Nick Clark
Head of Central Operations @Well Pharmacy
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WORK HISTORY
Head of Central Operations @Well Pharmacy
Manchester, GB
Fixed term contact to support the transformation of the Central Operations Team. Major focus on Board Initiatives acting as the lead for the Stock Optimizing, and Home Delivery project.Responsible for:Restructuring the Central Operations team• Leading 7 Ops Managers• Accountability for:• Pharmacy Resourcing team• Customer Care call centre• Pharmacy communications team• NHS Process Improvement team• Non-retail NHS income – digital and automation sites• Offshore support teamDesigning and delivering stock management plans to reduce:• Excess stock by Leakage to third-party suppliers by 75%• Waste (expired stock) by and implementing a Home Delivery plan to cut costs by Rescheduling runs and routes• Establishing robust processes at pharmacy level• Transitioning home delivery to a transactional service
EDUCATION
School for CEOs
Executive Leadership, Executive Leadership
University of Warwick - Warwick Business School
Certificate in Applied Management, Business Administration and Management, General
SKILLS
ABOUT NICK CLARK
As one of the founding directors of Avicenna Pharmacy, I spearheaded the establishment and growth of a private equity-backed pharmacy business, serving as one of its founding Directors from inception in 2017. With initial seed funding from PE firm Freshstream, we embarked on a strategic acquisition journey, culminating in the successful purchase of 15 pharmacies in the North East by late 2017. Over the subsequent five-year period, I played a pivotal role in driving the company\'s expansion, overseeing its evolution into a network comprising 139 pharmacies and a formidable buying group with 1200 members. This growth resulted in a combined annual turnover of £150m. My leadership and strategic direction were instrumental in navigating the complexities of the pharmacy industry and positioning the business for sustained success.As a key leader within the organisation, I assumed comprehensive operational responsibilities, spearheading the establishment of all retail systems and processes from the ground up. This encompassed the design and implementation of robust operational frameworks to support our rapid expansion, ensuring seamless integration of acquired pharmacies into our network. My hands-on approach and strategic vision were instrumental in laying the foundation for sustained growth and operational excellence.
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