Nick Brownfield

About Nick Brownfield

Results-Driven Market Area Manager | Accomplished Author | Telecom Expert As a…

Experience

1. Market Area Manager

   Credit Acceptance

   Nov 2023 — Present · Merrillville, IN, US

   Key Achievements- Ranked 12th in Career Contract Growth: Achieved a top-tier ranking out of 457 Market Area Managers nationwide, reflecting sustained excellence in expanding contract volume over time- Drove Significant 2023 Growth: Increased applications by 13 year-over-year (49% growth) and grew contracts by 400 (30% growth), demonstrating a proven ability to boost market penetration and revenue- Improved Dealer Productivity: Elevated contracts per dealer from 4.0 to 5.2 (30% YoY growth) through targeted relationship-building and solutions-based support, enhancing dealer performance and loyalty-Spearheaded the expansion of Credit Acceptance\'s presence in Northwest Indiana through strategic business development initiatives-Built and nurtured strong relationships with local dealerships, enhancing their understanding of Credit Acceptance\'s financing solutions and increasing dealership partnerships-Assessed credit risk and provided expert guidance to dealerships on loan approvals, ensuring that financing decisions were aligned with applicants\' credit profiles-Monitored loan portfolio performance, consistently achieving low delinquency rates and maintaining high-quality loan portfolios-Ensured strict compliance with all relevant lending laws and regulations, maintaining a track record of impeccable adherence to consumer lending and fair lending practices-Provided comprehensive training and education to dealership staff, improving approval rates and enhancing customer satisfaction-Generated insightful reports and analyzed data to drive data-driven decisions, recommending strategies to achieve company goals and targets-Provided exceptional customer service to dealerships and customers, addressing inquiries and concerns promptly and effectively-Contributed to substantial market growth and exceeded sales targets, solidifying Credit Acceptance\'s position as a leading auto financing provider in the region.

Education

• Griffith High School

  High School Diploma, General Studies

  1994 — 1999

• Current Technologies

  MCP, Enterprise Network Management

  2001 — 2001

• Purdue University Northwest

  Computer Information Systems

  1999 — 2001

Skills

• Recruitment/Retention
• Sales Management
• Talent Development
• Inside Sales
• Sales Process
• Change Management
• Team Leadership
• Situational Leadership
• Leadership Development
• Targeted Selection
• Talent Management
• Customer Service
• Retail
• Management
• Sales Operations
• Customer Retention
• Direct Sales
• Sales
• Leadership
• Telecommunications
• Recruiting
• Team Building
• Coaching
• Customer Satisfaction
• Customer Experience
• Wireless
• Inventory Management
• Training
• Solution Selling
• Mobile Devices
• Cross-Functional Team Leadership
• Strategic Planning
• Store Management