Nick Bowden

Global Service Manager @Vodafone Business

Responsible for ensuring Vodafone Global Enterprise meets all of its service & contractual obligations to allocated Customers ensuring retention, profitable growth and customer satisfaction evidenced through Net Prompter Score (NPS). Working in partnership with the Account Team to embed business relationships at senior level within our Customer base by developing and nurturing a key understanding of our Customers’ strategy and business model, evaluating these requirements against Vodafone’s Service Proposition and translating that into Vodafone accountabilities based on Vodafone’s Sell, Build & Run operating model.This role interfaces with Customers with a global presence at a senior level, at a local level and global matrix management at an account level. For the past 2 years in addition to my main GSM role, I have had the privilege of leading the Spirit Ambassador programme for VGE Commercial and Service Management in Northern Europe. Leading a team of 10 Spirit Ambassador volunteers, the role has involved keeping colleagues and our community engaged, supported and connected - which has been vitally important during COVID 19 and remote working. Through a number of work streams including Charity, Volunteering, Learning Lunches, Green Initiatives, Well-Being and much more we have been able to keep colleagues connected and motivated with a wide range of diverse and inclusive events, aligned to Vodafone’s Spirit values of Earn Customer Loyalty, Create The Future, Experiment-Learn Fast and Get it done Together. In addition I have driven the analysis and response to the twice yearly Spirit Beat Survey results for our area. The Spirit Ambassador team lead role has allowed me to develop and grow as an individual, lead by example, be creative and innovative and connect with people and teams who I typically wouldn’t have engaged with in the past. So I am very grateful for the opportunity given by my senior management team to take on this role.