Nicholas Boone-Lutz
Communications, customer experience, technology, skiing, movies, and pets. Leader, Robotics Fulfillment Center Tours at Amazon.
- Role
- Manager, Amazon Tours at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Nicholas Boone-Lutz
Over 18 years at Amazon, I\'ve had a front-row seat to some of the company\'s most defining moments — and the privilege of helping shape a few of them.From helping launch the first Kindle ebook store to building content ecosystems for FireOS, owning Amazon\'s worldwide social media customer service channel, and developing a global employer brand communications platform, my career has spanned the full range of Amazon\'s business.Today I lead a global robotics fulfillment tours program across 53 facilities, 12 countries, and 7 languages — delivering 500 tours a week through a team of 64 communications professionals. The role combines product management, technology, customer service, and analytics.I believe transparency builds trust, and that memorable in-person experiences are one of the most powerful ways a company can deepen its relationship with the communities it serves.
Experience
Manager, Amazon Tours
Jan 2021 — Present · Seattle, WA, US
Global leader for Amazon Tours. Come meet the amazing people and technology behind your Amazon orders.
Education
San Francisco Conservatory of Music
Bachelor of Arts (B.A.), Music Performance, General
Skills
- User Experience
- Content Management
- Account Management
- Strategic Partnerships
- E-Commerce
- Product Management
- Content Strategy
- Operations Management
- Publishing
- Digital Media
- Content Development
- Android
- Cross-Functional Team Leadership
- Web Analytics
- Ebooks
- Mobile Devices
- Vendor Management
- Project Management
- Software Project Management
- Proofreading
- Agile Project Management
- Saas
- Social Media
- Process Improvement
- Program Management
- Mobile Applications
- Online Advertising
- Analytics
- Agile Methodologies
- Digital Marketing
- Strategy
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