Nick Arnold

About Nick Arnold

Associate Director of Account Management with over 17 years of industry experience. Team player, recognizing success is a result of working with an incredible team of knowledgeable associates who share a mindset of caring for our members, being committed to our clients, and maintaining a level of curiosity that leads to continual learning and solutions development. Builds trusting relationships with internal and external partners based on transparency and knowledge sharing. Experience working with brokers, consultants, Local and State Governments, private sector entities, and Unions.

Experience

1. Associate Director, Account Management

   Humana

   Apr 2024 — Present

   Advocate for and lead a team of Account Executives with responsibility for approximately 190 clients with a goal of client retention and membership growth. Serve as a leadership contact and escalation point for existing clients. Analyze historical member movement by client to forecast retention and set goals. Represent Humana Group Medicare Account Management externally with clients and at conferences and tradeshows. Participate in cross-functional teams to develop and execute strategies to lead to engage and growth.

Education

• University of Texas at Tyler

  Bachelor's Degree, Business Administration, Management

  2001 — 2005

Skills

• Strategic Planning
• Hmo
• Management
• Team Building
• Customer Service
• Training
• Health Insurance
• Managed Care
• Insurance
• Employee Benefits
• Leadership
• Program Management
• Healthcare
• Medicare
• Issue Resolution
• Team-Oriented
• Detail Oriented
• Benefits Administration
• Public Speaking
• Account Management
• Dependable