Nick Amoroso

About Nick Amoroso

As a seasoned leader with over 20 years of progressive experience in customer success, support, and operations, I bring a proven track record of leadership and innovation. My relentless pursuit of knowledge and readiness to embrace challenges have consistently driven exceptional results.I excel in steering globally dispersed teams, both remote and on-site, while cultivating a robust customer-centric culture. Leveraging my diverse expertise, I formulate strategies that translate into clear, measurable objectives. A key strength is my ability to bridge technical and commercial teams, fostering collaboration to drive business growth.Leading by example, I prioritize defining and achieving quantifiable outcomes and optimizing processes within the organization. My commitment to coaching and developing employees ensures their growth and maximizes their contributions to the organization\'s success.CORE AREAS OF EXPERTISE• Inspire and Lead Global Teams• Hire and Retain World Class Talent• Project Management• Digital Transformation• Strategic Advisor to Board and Executives• Budgeting, Forecasting & Cost Control• Big Data Collection and Analysis• Process Improvement & Governance• Staff Management & Team Building• Time & Resource Optimization• Vendor & Contract Negotiations• Voice of the Customer (CSAT, NPS)LANGUAGE PROFICIENCY• HTML, CSS, XHTML• JavaScript, Java, ASP, SQL, PHP, XML, XLS MARKETING EXPERTISE• CPA/CPM/CPC/CPL marketing• Google Analytics, Adwords, Data Studio, Looker, Tableau & more• Programmatic, SEO, SEM, Display, Mobile, Video, CTV, OTT & Social • MTA• Affiliate Marketing• E-Mail, Direct Mail, CRM APPLICATIONS• Microsoft Office Suite• Google-Suite• FTP, SSH, SMTP, HTTP• Adobe Creative Suite• Salesforce• DSP, DMP, SaaS• Project Management Software (Jira, Basecamp, Smartsheets, Wrike)• Bizagi Modeler (Business Process Modeling)• S3, AWS, Athena, SFTP, Cygwin Terminal, Hive, etc. • Ad-Server Technologies: DFA/DFP, OpenX, Atlas, Sizmek, & more

Experience

1. SVP, Platform Delivery and Operations

   Epsilon

   Sep 2024 — Present · Ventura County, CA, US

   Leading the 260+ person global delivery and operations organization of Ad Tech & Data products and services, including digital solutions, retail media network, data platforms, integrations, and cleanroom business units. Team is comprised of functional experts across Integration Engineering, Campaign Operations, Client Services, Technology Delivery, Fulfilment, and Project Management. Primary focus on driving operational excellence, developing strategic initiatives, and ensuring alignment between client expectations and delivery capabilities. By fostering innovation and collaboration across teams, we deliver high-quality, timely results while leading a high-performing team to exceed customer expectations and drive continuous improvement.

Education

• California State University Channel Islands

  Bachelor's degree, Business Administration and Management, General

Skills

• Client Services
• Digital Media
• Html
• Cpa/Cpm/Cpc Marketing
• Sem
• Search Engine Optimization (SEO)
• Display Advertising
• Mobile Devices
• Direct Marketing
• Eyeblaster
• Saas
• Google Adwords
• E-Mail Marketing
• Css
• Strategy
• E-Commerce
• Online Marketing
• Crm
• Advertising
• Advertising Operations
• Affiliate Marketing
• Web Project Management
• Advertising Op
• Landing Page Optimization
• Account Management
• Lead Generation
• Dfp
• Client Training
• Openx
• Email Marketing
• Web Marketing
• Ppc
• Management
• Microsoft Office 2010
• Google Analytics
• Photoshop
• Javascript
• Leadership
• Team Management
• Online Advertising