Nick Matthews
Front Desk Agent @The Dewberry Charleston
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WORK HISTORY
Front Desk Agent @The Dewberry Charleston
Charleston, SC, US
Delivering 5-star guest experiences through warm, detail-oriented service - Manage room assignments, billing, and guest requests using HMS and ALICE systems- Collaborate across departments to ensure seamless stays and “Southern Reimagined” hospitalityAnticipate needs, resolve challenges quickly, and elevate each interaction with genuine care.
EDUCATION
College of Charleston
Bachelor of Science - BS, Hospitality and Tourism Management
MCI | The Entrepreneurial School®
Bachelor of Science - BS, Tourism
ABOUT NICK MATTHEWS
Front Desk Host at The Dewberry Charleston, trained in luxury service and guest relations via hands-on experience across multiple departments. I focus on presence, empathy, and creating memorable guest experiences.Outside of hospitality, I am a creative and songwriter (Congress the Band, Nick Matthews, Flatspell), channeling the same attention to detail and human insight that shape service into craft
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