Nick Alam
- Role
- Director of Operations at New Era Technology
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Nick Alam
Experienced operations leader specialized in bringing order to chaos for B2B SaaS and…
Experience
Director of Operations
May 2022 — Present
As Director of Operations at New Era Technology, I provide high-touch services to our largest customers and execute GTM strategies and long-term operational plans in partnership with the CEO to meet business goals. I also oversee vendor performance, all billing activities, admin our CRM, and generate reports on customer data and revenue. I co-lead agile product management with our head of engineering, lead major cross-functional projects and internal initiatives, and mentor a team of 8+ customer success specialists. Highlights of accomplishment in this role include: I earned recognitions and multiple promotions for excellent tenure in operations management, customer service, technical problem resolution, agile product management, project planning, and team leadership. I developed targeted email marketing campaign by defining the top 100 across multiple verticals based on data analysis of 800+ clients. I promoted a culture of professional development, cross-functional collaboration, and performance excellence by leading customer success specialists, Operations Managers, Service Delivery Managers, and Team Leads.
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