Nick Taylor
Strategy & Operations Consultant @Mozaic
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WORK HISTORY
Strategy & Operations Consultant @Mozaic
London, GB
Leonardo – Support Transformation Programme Manager:• Led the creation of a SIAM framework to enable an organisational transformation within Tech Ops. This included the management and coordination of multiple workstreams.o Managed the operational implementation of a new corporate wide ITSM Tool. Responsible for detailed discovery (both technical and functional), definition of a new service catalogue, user interfaces, testing plans, deployment plans, early life support and the service wrap. o Coordinated the creation of key ITIL Process documentation. Responsible for oversight, integration, review and final approval.o SIAM advisor to Operations Director to define new organisational size and structure, as well as ways of working.Hampshire Trust Bank (HTB)- Service Management Consultant: • Reporting into the CIO, responsible for defining and implementing a strategy for Service Management including restructuring the organisation (changing of reporting lines, creation of new roles and recruiting for those roles).• Operational support responsibility until permanent Service Management structure embedded.• Redesigned and defined a new IT Governance model improving both the Controls and Management Information delivered to the CIO and the broader business, as well as overall communication and control from IT internally at HTB and with suppliers through Service Reviews.• Defined and implemented a company-wide Persona model to improve IT delivery efficiency and control.• Updated and improved key operational ITIL processes, ensuring simplification, integration and increased awareness of responsibilities.University of Sheffield Hallam – Engagement Lead: Led a review of the IT Operating Model at Sheffield Hallam University, delivering recommendations to improve tooling, processes, and governance. • Defined and implemented a multi-workstream programme for improvement.• Updated and improved key operational ITIL processes for increased efficiency.
EDUCATION
Solent University
Bachelor's degree, Business Studies
ABOUT NICK TAYLOR
A Director of IT Service and Digital Transformation Consultant, specialising in Operations and both Digital and Service Transformation, with an extensive background in operations, programme management, SIAM, and strategy. Over the last 7 years the Operating Model transformation work I have designed and delivered for my clients has resulted in circa £90M in savings and cost avoidance. Key abilities and specialisms:• Target Operating Model assessment and design, Maturity Assessments Service Management and Support, and design of Governance Models.• Programme Management of strategic multi-year, multi-workstream IT/Digital Transformation programmes – from programme and project definition to successful handover to Ops. • Management of insourcing, outsourcing and go-to-market competition of IT/Digital contracts.• Vendor Management – driving efficiencies and value for money from third party operational delivery.• ITSM Tooling development and replacement.• Coaching/mentoring and developing teams and individuals to higher performance levels - for teams in excess of 150 staff, delivering operational support to organisations with communities of users in excess of Organisational redesign and restructuring – transforming organisations with new delivery models, new reporting lines, responsibility for recruiting and day-to-day delivery.
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