Nick Stephens
Automotive Consultant Specialising in Customer Satisfaction @Ns Consulting Ltd
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WORK HISTORY
Automotive Consultant Specialising in Customer Satisfaction @Ns Consulting Ltd
West Midlands, GB
Working with individual dealers or dealer groups. Helping to improve staff engagement leading to enhanced service quality and completely satisfied customers. Developing processes that encourage increased profitability by retention of customers in both sales and after sales departments. Recent work also includes Brand Ambassador roles for clients that include Ford, JLR Classic, Volvo, Peugeot, Mazda, Suzuki and Renault. Also recently working part time as a sales consultant with SGS Gases, suppling Automotive Gases to the Automotive trade via Motor Factors.
SKILLS
ABOUT NICK STEPHENS
Driven professional manager with experience across sales, aftersales, marketing, dealer operations and business development fields. Proven track record of delivering improved dealership performance, both commercially and CSI, through coaching and motivation of dealer staff. Strong team player with ability to communicate to people at all levels in both dealer and manufacturer level.
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