Nick Spence-Thomas
River Island @Simpson Millar Solicitors
Southport, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
River Island @Simpson Millar Solicitors
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SKILLS
InsuranceBusiness AnalysisContact CentersCustomer SatisfactionCall CentersChange ManagementGeneral InsuranceFinancial ServicesPeople DevelopmentComplaint ManagementCulture ChangeTraining DeliveryCrmIntegration of Acquired BusinessesCoachingOperations ManagementTrainingAnalytical SkillsService DeliveryProcess ManagementTeam LeadershipGovernanceRecruitingCustomer ExperienceDelivering ResultsManagementOperating BudgetsOperations ControlPerformance ImprovementPerformance ManagementWorkforce ManagementPrince2FsaProblem SolvingCustomer RetentionTelecommunicationsBusiness TransformationBusiness Process ImprovementStrategyResource Management
ABOUT NICK SPENCE-THOMAS
A dynamic and transformational Operational Director and Contact Centre Leader. Multi-site…
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