Nick Salemi
Sr. Customer Engagement Manager | Building Lasting Relationships with Great Partners
- Role
- Senior Customer Engagement Manager at Quick Custom Intelligence
- Location
- Everett, WA, US
- LinkedIn followers
- 500 followers
About Nick Salemi
Experienced Sales and Customer Experience Manager with a demonstrated history of working in telecommunications and the sports & gaming industry. Skilled in coaching and developing while also driving excellent results. Awards in customer service from Delaware North and also achieving the prestigious honor of attending Winners\' Circle as a top sales performer at Time Warner Cable (now known as Spectrum). Strong community and business services professional with a Bachelors focused in Business Management from Keuka College.
Experience
Senior Customer Engagement Manager
Apr 2023 — Present
Build and nurture strong customer relationships, driving advocacy and long-term retention.•Schedule and lead product demos (including for CTO-level stakeholders), and support new business growth.•Serve as a product expert, training and onboarding new customers on QCI tools while identifying upsell and expansion opportunities.•Lead and facilitate recurring customer success calls, collaborating with clients to define critical goals and KPIs and ensuring measurable results.•Manage customer issues, support tickets, and account escalations through structured program management and cross-departmental coordination.•Create, prioritize, and update development and enhancement requests to help build an industry-leading technology platform.•Research, recommend, and implement approved software solutions to improve team efficiency and operational workflows.•Train, mentor, and support new Customer Engagement Managers to ensure skill development, product knowledge, and consistency in customer experience.•Create customer-facing marketing and product documentation to support new feature releases and drive user adoption.
Education
Monroe Community College
Associates, Liberal Arts
2003 — 2006
Keuka College
Bachelors, Business Management
2007 — 2008
Skills
- Sports Industry
- Sponsorship
- Sports
- Sports Management
- Athletics
- Sponsorship Sales
- Social Networking
- Archtics
- Time Management
- Hockey
- Social Media
- Sports Marketing
- Microsoft Excel
- Account Management
- Professional Sports
- Ticket Sales
- Event Management
- Sales
- Customer Service
- Event Planning
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