Nick Rosenberger
Strategic Account Engineer at Charter Communications
- Role
- Strategic Account Engineer Iii at Charter Communications
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Nick Rosenberger
With over 20 years of experience in network operations and cloud networking, I thrive at…
Experience
Strategic Account Engineer Iii
May 2018 — Present · Louisville, KY, US
Support high profile accounts by serving as the primary technical interface for all operational issues to Carrier Account Managers and internal teams.Composes RFO documents for assigned accounts, and be prepared to present to the customer following service impacting issuesInfluence senior leadership decisions by compiling and speaking to operational data prepared for quarterly reviews.Responsible for improving customer network availability by driving field and network teams during service outages and through the monitoring for and addressing chronic customer issues.Oversees the rollout of new services for assigned accounts, documents procedures to transition the network, works with vendor´s Technical Assistance Center ((TAC) for equipment failures.
Education
Jefferson Community College
General Studies
2003 — 2005
Sullivan University
Network Support and Administration Certificate
2011 — 2013
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