Nick Robinson
Senior Operations Manager @CCI Global
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WORK HISTORY
Senior Operations Manager @CCI Global
Nairobi, KE
ABOUT NICK ROBINSON
Senior business leader with an outstanding record of operational, change & transformational delivery within the Financial Services/Insurance & Telco arenas. Superb record of major cost eradication using 6 sigma techniques as well as great record of people development. Led several of the UK\'s major contact centres businesses, strong reputation for delivering \'Lean\' operating units with customer at the heart of all I deliver. Outstanding Regulatory background, with senior relationships built at Home Office, UK Emergency Authorities and FCA. Background/Successes include-* Led some of the UK\'s largest Contact Centre & Field operations * Expertise in Sales/Service/Collections/Retention * Extensive Offshore experience * Outstanding record of building, leading and evolving customer centric * BT Wales Board member and senior relationships as listed above * Passionate about Customer delivery and RFT ethos * Excellent record of people development * Built strong compliant models that are been FCA approved and fully supported the front end deliver * Exceptional record of complaint eradication and RFT ethos across all operations I have led
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