Nick Roach
Customer Support Manager @Quandri
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WORK HISTORY
Customer Support Manager @Quandri
EDUCATION
Dalhousie University
Bachelor of Arts - BA
ABOUT NICK ROACH
As a Senior Manager of Customer Support at Thinkific, I lead a team of over 40 support specialists who provide exceptional service and solutions to thousands of online course creators and learners. I have over 8 years of experience in customer support, retention, and sales, across various industries and platforms. My core competencies include developing and implementing strategies to improve customer satisfaction, loyalty, and retention, as well as coaching and empowering my team to grow and excel in their roles. I am passionate about online education and how it can transform lives and businesses, and I am committed to ensuring that Thinkific\'s customers have the best possible experience with our platform.
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