Nick Ransom

Member Service Advisor @Bupa

Salford, GB

Coordinated the end-to-end handling of member cases, resolving inquiries, complaints, and billing discrepancies in line with policy and governance standards.• Liaised with internal departments, healthcare providers, and customers to deliver clear, consistent communication and timely solutions.• Assessed and processed claims against treatment type, clinical relevance, and policy guidelines, ensuring strict compliance.• Managed sensitive safeguarding issues, maintaining professionalism and confidentiality at all times.• Maintained accurate case documentation to support operational reporting and service quality.

The University of Salford

Masters, Applied Psychology (Therapies)

University of Plymouth

Bachelors, Psychology

University College London Hospital NHS

National Diploma in Dental Nursing, Dental Nursing