Nick Poulos
#Facilitation, #Mediation, #StrategyMapping, University Lecturer, Systems Thinker, Performance Management
- Role
- Managing Director at Proformux - Performance By Design Charlotte, London, Rouen
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Nick Poulos
Mediator, Facilitator, & data-driven Strategist: formerly president w/ turn-around…
Experience
Managing Director
Proformux - Performance By Design Charlotte, London, Rouen
Mar 2002 — Present · Milwaukee, WI, US
Facilitator, Coach, and Strategist. B2B focus, deeply involved in CRM, CEM and loyalty issues. Creating customer-based, customer focused business models for B2B clients, not-for-profits, MRO and Parts suppliers, agribusiness firms, as well as mortgage / commercial banking firms.Strong Proponent of Service Profit Chain, Balanced Scorecard and Net Promoter to align strategies. Incorporating social media into customer insight & segmentation work, as well as in reputation / Brand management issues.Facilitating alignment across the organization - by leadership, by functional area. Vision, mission, and values work.Creating a proven roadmap and compass for achieving profits, growth, and loyalty
Education
The Wharton School
Executive Education, Managing the Global Sales Force & Channel Management
1999 — 1999
University of Wisconsin-Milwaukee
Masters, Comparative Literature
1968 — 1977
Harvard Business School
Executive Education Certificate, Balanced Scorecard Initiative & Strategy Maps
1999 — 1999
University of Wisconsin-Milwaukee
MA, Business and Comparative Literature
1967 — 1977
Skills
- Crm
- Consulting
- Customer Insight
- Integrated Marketing
- Leadership
- Project Management
- Team Building
- Management
- B2b
- Segmentation
- Facilitation, Coaching
- Social Media
- Analytics
- Business Strategy
- Customer Retention
- Professional Services
- Brand Loyalty
- Coaching
- Resource Allocation Strategy
- Database Marketing
- Marketing
- Business Development
- Marketing Communications
- Sales
- Customer Acquisition
- Rainmaker
- Marketing Strategy
- Customer Experience
- Management Consulting
- Market Research
- Business Intelligence
- Strategic Planning
- Training
- Analysis
- Strategic Partnerships
- Needs-Based Segmentation
- Strategy
- Change Management
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