Nick Pearce

Head of Product @Sky

Edinburgh, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Dec 2020 — Present

Head of Product @Sky

View department →

To drive a vision on simplifying the customer experience across SKY CSG. Finding new ways to service our customers, low customer effort and high customer experience. Utilising Agile principles to test/learn and iterate our customer experience by levering our digital platform.Leading Agile/Safe and Scrum across SKY CSG. Designing and delivering product software that enhances user experience

SKILLS

CoachingContact CentersLine ManagementMobile TechnologyCustomer ServiceProject DeliveryMobile InternetCustomer SatisfactionTestingProcess ImprovementMobile DevicesChange ManagementSystem TestingPerformance ManagementBusiness StrategyStrategySystem Integration TestingOutsourcingTest ManagementIntegrationProject ManagementLeadershipProject PlanningBroadbandUser Acceptance TestingIsebCall CentersTeam ManagementProposition DevelopmentService DeliveryBusiness AnalysisBusiness Process ImprovementCustomer ExperiencePrince2Agile MethodologiesManagementStakeholder ManagementTeam LeadershipTelecommunications

ABOUT NICK PEARCE

A visionary Head of Product with over 20 years of experience driving innovation across digital, assisted, and unassisted customer journeys. Proven track record of delivering high-impact solutions that reduce operational costs, elevate service quality, and accelerate digital transformation. Adept at leading cross-functional teams, launching new markets (including Broadband and Mobile in Switzerland), and embedding automation and intelligence into customer-facing platforms. Passionate about creating scalable, customer-centric products that deliver measurable business outcomes.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.