Nick Muscara
- Role
- Head of Client Services, Americas at Kering
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Head of Client Services, Americas
Nov 2021 — Present · New York, NY, US
Leading and evolving OmniChannel Client Service sales, operations, aftersales/repair, fraud, and payment for 8 Kering Houses within the US, Canada, Mexico, and Brazil: Balenciaga, Alexander McQueen, Bottega Veneta, Saint Laurent, Brioni, Boucheron, Pomellato, and DoDo. Managing all services offered to clients that enhance their perception of our Houses and the quality of our products. ‣ Driving departmental growth and evolution through the introduction of initiatives, including customized incentive systems, a formalized remote working structure, Spanish and Portuguese language support, multi-time zone coordination, and more. ‣ Initiated and led the international expansion of Client Services into Mexico City to support the Group as we increase our footprint throughout Latin America.
Education
Long Island University
Business Management
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