Nick Mullaney

About Nick Mullaney

As a Neuodivergent Javascript Fullstack Developer working at MarginEdge, I leverage my passion for Full-Stack Javascript and React applications to deliver time-sensitive and expert support to clients, revamp company webpages, and optimize user experience. I possess a strong understanding of software intricacies, encompassing both front-end and back-end perspectives, and proficiency in utilizing SQL database management tools.I also bring over 17 years of experience as a resourceful and innovative chef and team leader in the high-end food service industry, where I managed kitchen operations, implemented robust financial systems, and fostered a culture of effective communication and collaboration. I have a proven history of effective leadership, employee training, professional development, and implementation support, as well as a track record of project management and operating in fast-paced and demanding environments. I am eager to contribute value to a dynamic team through my tech expertise, leadership skills, and customer service orientation. I hope to build more accessible applications for fellow Neurodivergent people and safe spaces for the LGBTQIA+ community.

Experience

1. Data Analyst, Product & Technical Support

   Smartsheet

   Oct 2024 — Present · Seattle, WA, US

   Led cross-functional data analysis across Support, Engineering, and Product — blending quantitative telemetry with qualitative customer sentiment to uncover friction points, emerging risks, and opportunities to improve the customer experience.Built and maintained multi-source, self-serve dashboards using SQL, Snowflake, and Salesforce Reports to deliver recurring Voice of the Customer insights to senior leadership and C-suite stakeholders.Conducted root-cause and longitudinal trend analysis on escalations to distinguish isolated incidents from systemic UX and product issues, driving durable fixes and long-term defect reduction.Distilled complex research findings into compelling executive presentations — connecting user behavior, incident impact, and business risk to inform roadmap prioritization and resource allocation decisions.Partnered with Product Managers and Engineers to translate user pain points into data-backed recommendations influencing UX improvements, bug prioritization, and technical debt investment.Analyzed engineering and support workload patterns to identify scalable self-service tooling opportunities, reducing inbound escalation volume and lowering operational burden across teams.Provided rapid, ad-hoc analytical support during outages and high-severity incidents, quantifying customer impact, scope, and severity to guide time-sensitive leadership decision-making.Project-managed executive-level escalations end-to-end — coordinating Engineering, Product, and Support stakeholders to ensure clear ownership, transparent communication, and timely resolution.Identified operational bottlenecks and cross-team handoff gaps, advocating for process improvements with data-backed recommendations that reduced recurring escalation drivers.Assumed interim team leadership during manager\'s leave, maintaining reporting cadence, prioritization frameworks, and cross-team operational consistency.

Education

• Code Fellows

  Certificate, Advanced Software Development in Full-Stack Javascript, Computer Technology/Computer Systems Technology

• Johnson & Wales University

  Bachelor of Science (BSc), Food Service Entrepreneurship

  2007 — 2011

• Mamaroneck High School

  High School Diploma

  2003 — 2007

• UW Foster School of Business

  Marketing Management Certificate, Marketing/Marketing Management, General

  2016 — 2017

Skills

• Windows
• Marketing
• Culinary Skills
• Baking
• Teamwork
• Time Management
• Entrepreneurship
• Microsoft Office
• Restaurant Management
• Food Safety
• Food
• English
• Food Preparation
• Product Ordering
• Research
• Microsoft Word
• Team Leadership
• Cooking
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Food & Beverage
• Customer Service
• Food Service
• Catering
• Public Speaking
• Social Media
• Leadership
• Adobe Photoshop