Nick Mostafaee

Solutions Engineer @ChargeLab

Toronto, ON, CA

Software used: Analyzed raw data in EV Charging language (OCPP) from faulty chargers onproprietary dashboards, extracted it onto Jira/Atlassian/Athena depending on depth ofcausality to diagnose & resolve. Utilized Slack & Hubspot to communicate cross-functionally tomanage projects & stakeholders.• Provide expert-level technical support to key partners throughout the deployment and operation of EV charging infrastructure.• Troubleshoot and resolve complex hardware/software issues related to EV chargers, ensuring minimal downtime and optimal performance.• Lead technical aspects of deployment including site assessments, hardware installation guidance, and software integration.• Support escalated cases from EV drivers and partners, ensuring high customer satisfaction through timely issue resolution.• Deliver training sessions and develop technical documentation to empower partners in the use and maintenance of ChargeLab’s solutions.• Collaborate cross-functionally with engineering, product development, and customer support teams to improve product integration and performance.• Act as a subject matter expert in EV charging technology and OCPP (Open Charge Point Protocol), advising partners on implementation and best practices.• Collect and relay partner feedback to internal teams, contributing to continuous product improvement and innovation.• Build and maintain strong relationships with partners, serving as their primary technical advisor and point of contact.• Support business development initiatives by providing technical insights and deployment expertise during the sales cycle.

York University

Bachelor of Science - BSc