Nick Matthews
Director of Customer Success
- Role
- Director of Customer Success at Wiliot
- Location
- Bonners Ferry, ID, US
- LinkedIn followers
- 500 followers
About Nick Matthews
Transformative Servant Leader, with 18 years of progressive management experience. SaasS, Digital Supply Chain professional with a proven track record of stellar performance while creating requirements, exceeding delivery expectations, and ensuring on time delivery. Outstanding staffing and team building while hitting finance targets. Directed operations with teams from 18 personnel to over 150, and synchronized operations for diverse organizations consisting of 500+ personnel. Excellent presentation skills and ability to organize critical information to both C-level executives, technical personnel, and entry level techs. Consistently received highest performance assessment rankings and rated in top 5% of all officers in US Army.
Experience
Director of Customer Success
Sep 2021 — Present · San Diego, CA, US
Lead Customer Success for SaaS Digital Supply Chain Platform. Manage Global team of Solution Engineers and Customer Success Managers-Israel/Spain/US/Japan Act as solution engineer for system integration and roadmap development • Lead a team of Managers and Consultants overseeing a portfolio of clients at a senior level stakeholder to drive customer success outcomes • Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales • Help to define a data-driven approach to customer success and management to drive account growth as well as employee development • Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives • Collaborate with internal Databook stakeholders to achieve agreed upon sales targets and outcomes consistently and on time • Provide mentoring and coaching to develop team members and support career growth
Education
University of Oregon - Charles H. Lundquist College of Business
Executive MBA, Business
2018 — 2020
Weber State University
Bachelor of Science (BS), Criminal Justice/Military Science
2003 — 2007
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