Nick Koss
Head of Client Services at SQX, Securities Quote Xchange | Solving Challenges for Financial Data & Complex Securities
- Role
- Head of Client Services at Sqx, Securities Quote Xchange
- Location
- Aurora, IL, US
- LinkedIn followers
- 500 followers
About Nick Koss
I am Head of Client Services at SQX, Securities Quote Xchange, where I lead efforts to…
Experience
Head of Client Services
May 2019 — Present · Aurora, IL, US
SQX provides pricing and reference data for structured products and hard-to-price securities. As Head of Client Services, I lead our efforts to deliver fast, reliable support to institutional clients managing complex investment portfolios.Key Responsibilities & Achievements- Manage daily inbound pricing and coverage requests for structured notes, alternative investments and other hard-to-price securities- Oversee and optimize workflows using Freshdesk, ensuring SLAs are consistently met or exceeded- Act as the primary liaison between clients and our pricing, data, and brokerage connections- Developed Excel-based dashboards and SQL queries to track ticket trends and client needs- Known for clear, client-focused communication and a proactive approach to problem solving
Education
Joliet Junior College
Associate of Arts - AA
2012 — 2015
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