Nicholas Humeniuk-Sandberg

Customer Service Agent @ Hallmark Aviation | Software Engineer, Java - JavaScript - AWS - Azure

Role
Customer Service Agent at Hallmark Aviation
Location
Kent, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Nicholas Humeniuk-Sandberg

My journey in technology began with a passion for animation discovered during a project on MAYA 3D while pursuing an associate degree in Game Art & Design at Shoreline Community College. This project didn\'t just spark an interest; it made me realize how much I enjoy creating and problem-solving through technology. After gaining practical experience and financial stability working as a server and deckhand at Argosy Cruises, I returned to Shoreline with a clear goal: to dive into Computer Science. I immersed myself in learning Python and Java, tackled Calculus and sharpened my writing skills in advanced English courses. My self-driven studies, including Java tutorials on W3Schools and a Computer Science certification through Upskillist, solidified my commitment to this path. I recently graduated from Per Scholas - Seattle campus, where I focused on mastering the MERN stack (MongoDB, Express.js, React.js, Node.js), JavaScript, and TypeScript. My background in game art gives me a unique perspective, enabling me to approach software engineering with a creative and problem-solving mindset. I’m looking forward to the next step in my career where I can apply my skills and continue to grow. Skills:* MERN Stack (MongoDB, Express.js, React.js, Node.js)* JavaScript, Java, Experience in Python, Typescript * DOM & BOM manipulation, API integration * Problem-solving, Creative thinking, Game Art & Design * Customer service, Team collaboration, Experience in Project management * Git, GitHub * Scrum, Kanban * AWS, Azure * Debugging, Performance Optimization * Mobile First Design * RESTful API

Experience

  1. Customer Service Agent

    Hallmark Aviation

    Feb 2025 — Present · Seattle, WA, US

    Operate and assist at the walk-up window, providing direct support to customers during business hours- Manage incoming phone inquiries, offering assistance and information regarding lost items- Input and maintain accurate records in the Lost and Found software, ensuring all data is verified before item release- Collect lost items from TSA officers, airport employees from various companies, and good samaritans, ensuring proper documentation and security- Photograph and log items to maintain an organized inventory- Receive, count, document, and securely store items in lockable containers, including safes- Facilitate the movement of goods and materials in and out of secured areas.Skills- Strong organizational skills with a self driven focus on customer and client satisfaction- Ability to thrive under pressure and meet tight deadlines- Excellent verbal and written communication skills, ensuring effective interaction with diverse clientele- Proficient in problem solving and making quick decisions in a fast paced environment- Detail oriented with a commitment to maintaining high standards of service.

Education

  • Austin Peay State University

    Certificate

    2022 — 2022

  • Shoreline Community College

    Computer Engineering

    2019 — 2021

  • Per Scholas

    Bootcamp Graduate

    2024 — 2024

  • Shoreline Community College

    Game Art & Design - Associates Degree AAS-T

    2016 — 2018

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Nicholas Humeniuk-Sandberg — Customer Service Agent at Hallmark Aviation in Kent, WA, US | Unifers