Nick Harrison

About Nick Harrison

Results driven Associate Manager - Operations at Uber Freight, a leading company in the logistics and transportation industry. I have a strong background in logistics operations, carrier management, and customer service, with multiple Lean Six Sigma certifications.

Experience

1. Associate Manager - Operations

   Uber Freight

   Jan 2024 — Present · Exton, PA, US

   Provide leadership, management, coaching, training and support to a team and execute all other responsibilities- Monitor and hold team accountable for all key job functions- Proactively identify and communicate issues, propose and implement solutions for continuous improvement in regard to processes, cost, service, and profitability- Manage carrier communication and performance including balancing cost and service level- Conflict resolution and problem solving- Develop and distribute customer reports and internal performance management reports- TMS updates and maintain data integrity- Deliver cost savings / cost containment to customer and/or Uber Freight- Retain overall ownership of assigned areas of responsibility- Onboarding of new customers and/or services with existing accounts- Management of resource and planning for operations success- Ensure that financial discrepancies are being actively worked for root cause identification and resolution

Education

• Indiana University of Pennsylvania

  Bachelor of Science (B.S.), Operations Management and Supervision

  2012 — 2016

Skills

• Microsoft Excel
• Powerpoint
• Microsoft Office
• Customer Service
• Microsoft Word
• Social Media
• Leadership
• Operations Management
• Management
• Time Management
• Team Leadership
• Teamwork
• Sports
• Microsoft Powerpoint