Nick Hammond
Strategic Customer Success Manager @Zayo Group
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WORK HISTORY
Strategic Customer Success Manager @Zayo Group
Conduct face-to-face Operational Reviews when requested; which includes network reliability, service delivery, billing and other relevant topics tailored to the customers’ requirements.Work with Sales and Product Management teams to identify win-win solutions to customer issues.Proactively work to prevent billing, service delivery, and service performance issues by close collaboration with internal teams and resolves customer questions, disputes, and escalations.Influence increase in billing run rate (BRR), quarter over quarter, where possibleOrganize and coordinate project kick-off calls to provide an effortless implementation of customer projects.
EDUCATION
Indiana University - Kelley School of Business
Bachelor's degree
ABOUT NICK HAMMOND
I\'m a highly motivated professional with over 20 years customer success and sales experience in multiple business segments. Successful in customer success management of TAP 10 customers, B2B sales, retail sales, training & development, team leadership, project management, and proposals. I effectively employ a consultative approach to collaboratively align solutions with customer needs. I overcome obstacles and challenges within the clients\' business / industry, increasing both productivity and profits, while ensuring compliance and positioning them to meet overall growth objectives.
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