Nick Groshen

Member Services Specialist @Ny Firefighters Bravest Federal Credit Union

New York, NY, US

Serve as the primary point of contact for members, delivering exceptional service through in-person and telephone interactions. Manage member accounts, facilitating cash transactions, loan services, wire transfers, and fraud resolution.• Drive member acquisition by conducting on-site visits to firehouses, promoting credit union services to prospective members, and enhancing public speaking and sales skills.• Consistently upsell services during inbound calls, introducing new membership packages and products to both existing and potential members.• Perform back-office tasks such as filing, ledger balancing, and analyzing member accounts to identify and resolve discrepancies in transaction history.