Nick Gilling
Change Enablement Manager @Marks and Spencer
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WORK HISTORY
Change Enablement Manager @Marks and Spencer
Manchester, GB
Hands on role running the change enablement process for M&S, setup best practice for Change Enablement including tools, processes communications and policy. Support Change owners and stakeholders to deliver transformational change at pace safely and efficiently. Exploit ITSM & DevOps tools to deliver automation and reduce business impact from change.
SKILLS
ABOUT NICK GILLING
I have successfully led IT service operations and managed teams in complex multi-vendor environments for major global clients across many industries. These efforts have driven improvements in customer satisfaction, service performance, and financial outcomes, consistently exceeding targets. My expertise lies in IT Service Management, Service Transition, and Business Transformation. I am motivated by enabling organisations to align IT services with strategic goals, ensuring accountability, developing high-performing teams, building trust and delivering measurable outcomes. My focus is always on fostering collaboration to deliver solutions that meet the evolving needs of clients and stakeholders.
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