Nick G.
Manager, Experience Research @Mastercard
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WORK HISTORY
Manager, Experience Research @Mastercard
London, GB
Joining the Foundry team, covering AI, Open Banking, cryptocurrencies and beyond.Foundry is Mastercard\'s innovation engine, developing new products for the entire company with a heavy focus on the customer experience and how this shapes what we build.
EDUCATION
General Assembly
Part-Time UX Design Course, User Experience Designer
University of the West of England
Ba (Hons), Politics
ABOUT NICK G.
I have 8 years of experience in UX research, covering seed stage startups through to unicorn scaleups.I\'m comfortable operating within the ambiguity and uncertainty which startups can bring, adapting how I work to best suit the immediate and long-term needs of the business.Typically being the first UXR hire in to the businesses I\'ve joined, I bring years of experience in establishing UXR as a dedicated function, proving the value of research as part of the design and Product process, while upskilling non-researchers to build research maturity.Whilst I have always worked in an IC capacity, I also have 4+ years of management experience - hiring, leading and developing research talent from career switchers through to senior level researchers. During my time at Zego I built a team of 5 researchers of all levels, managing research as a centralised function.I bring a mixed methods skillset, as confident working with qualitative methods as I am with quantitative methods, and able to deliver on smaller, highly urgent studies alongside global, new market/opportunity generative ones.I am confident in delivering research value at all levels of a business - be it 1:1 with key stakeholders in a Product org, a department workshop, a company wide presentation, or delivering strategic insights and direction to the C-suite.Working in startups throughout my career has taught me that you need to be creative, lean, and above all, a great team player, to succeed.
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