Nick Fox

About Nick Fox

Software Engineer focused on building and operating AI systems used in production, specializing in applied AI and LLM integration within real-world applications.I work end-to-end across frontend and backend, orchestrating AI services, incorporating NLU and LLM capabilities into user-facing experiences, and integrating AI responses into application logic and backend services.Core focus areas- Applied AI integration and LLM-powered applications- Conversational AI and virtual assistants- AI service orchestration and system integration- Full-stack engineering (JavaScript, Aurelia, React, Node.js)- Backend services, APIs, and production systems

Experience

1. Software Engineer

   Ticketmaster

   Jan 2024 — Present

   Built and operated LLM-enabled conversational AI systems used in production to support large-scale, consumer-facing customer experiences- Worked end-to-end across frontend and backend to integrate LLM and NLU capabilities into user-facing conversational flows, connecting AI responses to application logic and backend services- Designed and implemented AI service orchestration and system integrations to route conversations, handle intent-driven workflows, and coordinate across multiple APIs to drive backend data and actions- Collaborated cross-functionally with product, UX, and platform teams to iterate on conversational behavior, reliability, and performance in production environments- Supported production deployments by improving stability, error handling, and monitoring for AI-driven features across multiple user journeys.

Education

• Columbia College Chicago

  Bachelor's Degree, Business with a minor in Marketing

  2013 — 2016

Skills

• Marketing
• Social Media
• Customer Service
• Problem Solving
• Concert Promotion
• Microsoft Office
• Research
• Data Analysis
• Talent Booking