Nick Fletcher

About Nick Fletcher

My sales/ business development career is progressive, in-depth and is based on the foundation of relationship-building, team leadership and client advocacy. These principles have driven the success that I have had in disparate industries. My approach comes from an altruistic mindset…how can I make it better? I ask alot of questions to understand the pain points, what\'s working and what\'s not working and ultimately what are the goals. Relationship building, cultivation, and management is a principle that has spearheaded not only the success I have received thus far. It is the driving force of my ability to collaborate with individuals of all levels effectively - and most importantly to lead, mentor, and coach teams, which is a huge passion of mine. The reward of witnessing team members evolve and progress through some of the initiatives that I’ve implemented is truly gratifying. Learning everything I can about the brand, product, and/or services is the only way I know how to solve the paint point and problems. This is true for expanding a client base and assigned territory. This methodology has been key to achieving stellar up-selling and strong client retention rates. The premise of my success in sales is human relationships and listening to their needs. Researching and learning all pertinent information (clients\' needs, challenges, and how I can provide the solution) is always my goal. I am the quintessential forever student and am continuously seeking knowledge on how to be better and how to help direct reports and the client be better and reach their goals. Here are some examples of the contributions I have made, thus far. Talent Acquisition: Improved the recruiting process, reduced time to hire by a 57% reduction increased employee retention, which is the highest in the region Risk management: Identified team members who were low performance employees and mentored and coached on improving performance Process Improvement: Conducted field research in stores to identify the nuances of stores, markets and selling/service behavior of the field team: made recommendations for improved training programs Market Research: Researched customer trends and analyzed best product development strategies Grew region from $50M to $115M Lead, coach, and mentor teams with a focus on professional development and empathy to foster a culture and environment of inclusion

Experience

1. Regional Manager West

   Headkount

   May 2024 — Present · CA, US

   Regional Manager | HeadKount | 5/2024 - PresentA staffing agency for beauty retailers: Sephora, Macy\'s, Nordstroms, ULTABrand Account Client management:drove sales growth of & service metrics of 20+ brands in for the territories of Hawaii, West Coast, AZ, and Colorado Partnered with brand clients that service brick & mortar retailers to develop sales strategies that drive sales and brand awareness in various markets Developed and implemented marketing eventing and education plans for the field teamConsulted the VP of field sales and education; developed training programs with a focus on improving sales and service quality of field teamProcess Improvement: Conducted field research in stores to identify the nuances of stores, markets and selling/service behavior of the field team: made recommendations for improved training programsLed, directed, mentored (4) market managers each with a field team of 15Consulted VP of education and field on improving the restructure of current roles, resulting in improved employee retentionRelationship Management: Built rapport and partnership with brand and store retail leadership to garner opportunities for increased client acquisitionTalent Acquisition:Improved the recruiting process, reduced time to hire by a 57% reduction increased employee retention, which is the highest in the regionRisk management: Identified team members who were low performance employees and mentored and coached on improving performanceCollaborated with individual team members on challenges; strategically created opportunities and a plan to improve issues, improve retention and better quality service to clientsResulting in: Shrinking liability issues to 3%, retail average is 20%

Education

• General Assembly

  Certificate of Completion

  2021 — 2021