Nick Flanagan

Relationship Director @Lloyds Bank

I presently manage 40 Lloyds Bank clients in Lincolnshire who have an annual turnover up to £25M or an overall debt level in excess of £500k.I am responsible for the development and delivery of excellent customer service, sales and credit quality objectives. I minimise risk, maximise opportunities and exceed customer expectations. I aspire to be the face of the local business community and work with stakeholders across all Lloyds business units to meet customer needs. My Key accountabilities are: • Asset management- Ensuring the balance between risk and reward of assets is effectively managed • Client Delivery - Identifying client needs and develop strategies and solutions to meet those needs. I also leverage group partners and products where appropriate • Risk Management and Compliance - Ensure activities complies with internal and external polices, asset quality, standards, reporting, legal, statutory and regulatory requirements • Client centric role model – Puts the client at the heart of thoughts and action to develop a mutually beneficial relationship as a trusted advisor • Communication and Impact – Excellent communicator that demonstrates the ability to influence with integrity and trust. I facilitate discussion that result in clear conclusions and defined actions • Client acquisition - Can develop and execute a range of acquisitions strategies to capture new business from competitors. • Industry recognised accreditation – I am Lexcel accredited which supports my relationships with legal professionals.