Nick Doulas
Service Delivery Lead Desk-side Support at Accenture
- Role
- Service Delivery Team Lead at Accenture
- Location
- Great Falls, MT, US
- LinkedIn followers
- 500 followers
About Nick Doulas
Professional Goals-Become the best technologist I can be-Continue to develop…
Experience
Service Delivery Team Lead
Jan 2024 — Present · Great Falls, MT, US
Manage/Lead 7 sites in Illinois and Montana with 12 technicians directly under me-Focusing on team building, delivery of technical service to the client, and advising and helping all technicians(65) on the project as needed-Maintain the Great Falls’ site technical needs: Focusing on team building, delivery technical service to the client, and advising and helping all technicians on the project as needed-Installs, repairs, trouble shooting technical issues-Support end users with technical questions and understanding of technology-Support Work From Home Staff-Manage the database Inventory of the Great Falls\' site-Value added projects: Queue Manger of tickets and special projects; auditing of service tickets; writing documentation for technical RUN book-Windows 10 and Igel Hyper-Care Team: Supporting the integration of Windows 10 and the Igel platform into our clients I am servicing.
Education
University of Great Falls
BS
1992 — 1997
University of Providence
Masters
1998 — 2000
Cisco Networking Academy
Instructor Certification
2013 — 2014
Skills
- Adobe Creative Suite
- Mysql
- Training
- Windows
- Programming
- Public Speaking
- Php
- Html
- Teaching
- Microsoft Word
- Javascript
- Higher Education
- Microsoft Office
- Linux
- Social Media
- Budget
- Strategic Planning
- Research
- Cisco Technologies
- Social Networking
- Databases
- Information Technology
- Java
- Photoshop
- C++
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