Nick Dixon
Senior Vice President - Implementation Experience at Intradiem | Husband, Father, Marathon Runner | Lifelong Learner and Transformational Leader
- Role
- Senior Vice President - Implementation Experience (Professional Services) at Intradiem
- Location
- Edmond, OK, US
- LinkedIn followers
- 500 followers
About Nick Dixon
I am a technical executive with over 25 years of experience in the contact center industry. Throughout my career, I have been at the forefront of pioneering technical solutions, enhancing customer experiences, and leading high-performing and high-impact teams. My passion for learning and leadership drives the growth of my teams using innovation and problem-solving. I am committed to strategic thinking, technical innovation, and a relentless pursuit of excellence.
Experience
Senior Vice President - Implementation Experience (Professional Services)
Jan 2026 — Present
Senior executive leading Professional Services and Implementation Experience for a people-first SaaS company serving enterprise contact centers. Owns end-to-end delivery including technical discovery and readiness, implementation, integrations, project management, SOW governance, customer operations, and delivery execution.Focused on driving predictable outcomes, strong NPS, margin discipline, and scalable operating models while building high-performing, accountable teams. Trusted partner to CX, Product, Engineering, and Sales leadership, translating strategy into execution and continuously reducing effort, risk, and friction for customers and internal teams.
Education
Baker University
Master's of Science in Management
2007 — 2009
University of Phoenix
Bachelor of Science (B.S.), Information Technology
2001 — 2004
Skills
- Call Center
- Solution Selling
- Crm
- Call Center Architecture
- Cross-Functional Team Leadership
- Outsourcing
- Mobile Devices
- Customer Experience
- Software Documentation
- Sdlc
- Management
- Genesys Framework
- Call Centers
- Leadership
- Workforce Management
- Team Leadership
- Wireless
- Customer Relationship Management (Crm)
- Process Improvement
- Cisco Call Manager
- Ip Vpn
- Project Management
- Telecommunications
- Customer Satisfaction
- Troubleshooting
- Avaya Communication Manager
- Networking
- Business Analysis
- Aspect Wfm
- Software Testing
- Cisco Ucce
- Business Process Improvement
- Contact Centers
- Aspect Acd
- Integration
- Firewalls
- Vendor Management
- Program Management
- Product Management
- Iex Total View
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