Nick Denapoli

Sr Manager Workforce Management @Rogers Sports & Media

Welland, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jan 2019 — Present

Sr Manager Workforce Management @Rogers Sports & Media

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Mississauga, ON, CA

EDUCATION

1995 — 1997

Niagara College

Journalism

SKILLS

Call CenterWorkforce ManagementVendor ManagementContact CentersProcess ImprovementForecastingBusiness Process ImprovementTelecommunicationsPerformance ManagementChange ManagementIvrProject PlanningCall CentersQuality AssuranceBpoBusiness AnalysisOperations ManagementBudgetsCoachingManagementCustomer ExperienceTeam LeadershipOutsourcingCustomer SatisfactionAnalysisProject ManagementTeam ManagementCustomer ServiceTeam BuildingLeadershipStrategy

ABOUT NICK DENAPOLI

With over 20 years of comprehensive experience in Workforce and Operations Management, I have strategically led business development initiatives, successfully planned and implemented projects, and conducted in-depth business analysis. My expertise extends to directing telecommunication support teams and overseeing workforces in contact centers ranging from 350 to over employees across multiple sites, from 3 to 10 locations. My strategic approach has consistently driven operational efficiency and business growth.

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